Product & Testing RETURNS
Please note that you may return an un-used and un-opened product within 15 days following delivery for a refund, minus the shipping cost and a 10% re-stocking fee. Shipping fees are non-refundable.
Please return your un-used and un-opened items to the following address:
Dr. Mindy Pelz Co.
1550 The Alameda, Suite 200
San Jose, California 95126
Please send us an email at [email protected] with your order number and where you will be shipping from so we are able to identify your order. Shipping the product back is your responsibility. We will issue the refund, minus the original shipping cost and restocking fee once your order is returned.
**Any international orders **
All items shipped international are not eligible for returns and/or refunds.
If you have opened the product and it is defective or contains ingredients we did not list on our site, you may also return it. Yet, if you do not like a product, unfortunately, we cannot refund you after trying it. There is just too much individual variation in taste perception, digestion, and health status. What may work for one person may not work for another. We hope you understand.
Did not receive your order?
If you placed your order online and did not receive your package within 7-10 business days, please contact us by email at [email protected], so we can let you know of your order status and items that may potentially be on backorder.
Out-of-Stock Products & Backorders
If the product you have ordered is out-of-stock or on back-order, we will notify you of the delay time and give you the option to receive the product once back in stock, or cancel your order. You will NOT be charged additional shipping if your items arrive separately.